Privacy Policy

Last Updated: 05/05/2026

At NEW TONE COSMETIC PRIVATE LIMITED (“Company”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website https://newtone.co.in, create an account, place an order, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Introduction

Your privacy is important to us. We understand the trust you place in us when sharing your personal information and we are committed to maintaining that trust by handling your information responsibly and securely.

This Privacy Policy applies to all visitors, registered users, customers, and other individuals who access or use our website and services.

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you create an account, place an order, subscribe to newsletters, or contact us, we may collect:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
PIN Code
City and State
Order Details

Payment Information

Payments on our website are processed through secure third-party payment gateways.

We do not store complete debit card, credit card, banking, UPI PIN, or other sensitive payment information on our servers.

Payment providers may collect and process payment-related information according to their own privacy policies.

Technical Information

When you visit our website, we may automatically collect:

IP Address
Browser Type
Device Information
Operating System
Referring Website
Pages Visited
Time Spent on Website
Clickstream Data

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Personalize user experience
Enhance security

Users may choose to disable cookies through browser settings, although some website features may not function properly.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

Order Processing

Process orders
Verify transactions
Deliver products
Manage returns and refunds
Provide customer support

Account Management

Create and maintain user accounts
Authenticate users
Manage account preferences

Customer Communication

Send order confirmations
Provide shipping updates
Respond to inquiries
Send important account notifications

Marketing and Promotions

With your consent, we may send:

Promotional emails
Product launches
Discount offers
Beauty tips and updates

You may unsubscribe from marketing communications at any time.

Website Improvement

We analyze user behavior to:

Improve website performance
Enhance customer experience
Optimize product offerings
Develop new features

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share information with trusted service providers for legitimate business operations.

Delivery Partners

We may share necessary information with courier and logistics providers to fulfill deliveries.

Information may include:

Name
Phone Number
Delivery Address

Payment Service Providers

Payment-related information may be shared with authorized payment gateways for transaction processing.

Technology and Service Providers

We may engage third-party vendors for:

Website hosting
Analytics
Customer support
Marketing services

These providers are obligated to maintain confidentiality and use information only for authorized purposes.

Legal Compliance

We may disclose information when required by law, court orders, government authorities, or regulatory agencies.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Security measures may include:

Secure server infrastructure
Encryption technologies
Access controls
Firewall protection

While we strive to protect personal information, no method of transmission over the internet is completely secure. Therefore, absolute security cannot be guaranteed.

6. Data Retention

We retain personal information only as long as necessary for:

Order fulfillment
Customer support
Legal compliance
Accounting requirements
Business operations

When information is no longer required, it is securely deleted or anonymized.

7. User Rights

Subject to applicable laws, users may request:

Access to personal information
Correction of inaccurate information
Update of account details
Deletion of certain information
Withdrawal of marketing consent

Requests may be submitted through our customer support channels.

8. Children’s Privacy

Our website is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from minors.

If we become aware that information from a minor has been collected, appropriate steps will be taken to remove such information.

9. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for:

Privacy practices
Security measures
Content
Policies

of third-party websites.

Users are encouraged to review the privacy policies of any external websites they visit.

10. Marketing Communications

Users may voluntarily subscribe to receive:

Newsletters
Promotional campaigns
Product announcements
Exclusive offers

Users can opt out of marketing communications at any time by:

Clicking the unsubscribe link
Contacting customer support

Operational communications related to orders and accounts may still be sent.

11. Changes to Privacy Policy

We reserve the right to update this Privacy Policy periodically.

Changes will become effective immediately upon posting on the website.

Users are encouraged to review this page regularly to stay informed about our privacy practices.

12. Limitation of Liability

While we take reasonable precautions to protect information, NEW TONE COSMETIC PRIVATE LIMITED shall not be liable for:

Unauthorized access caused by third parties
Internet transmission failures
Cyber attacks beyond reasonable control
Force majeure events

to the extent permitted by applicable law.

13. Consent

By accessing and using https://newtone.co.in, creating an account, or placing an order, you consent to the collection, use, and disclosure of information as described in this Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

NEW TONE COSMETIC PRIVATE LIMITED

Website: https://newtone.co.in

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.