Product & Pricing Policy

Last Updated: 05/05/2026

Welcome to NEW TONE COSMETIC PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). This Product & Pricing Policy outlines the terms governing the products, pricing, product information, promotions, availability, and related matters on our website https://newtone.co.in.

By purchasing products from our website, you acknowledge and agree to the terms contained in this policy.

1. Purpose of This Policy

The purpose of this Product & Pricing Policy is to provide transparency regarding:

• Product information and descriptions
• Pricing practices
• Discounts and promotions
• Product availability
• Order acceptance
• Product quality standards
• Customer responsibilities

This policy should be read together with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

2. Product Information

NEW TONE offers a variety of beauty, cosmetic, skincare, haircare, fragrance, wellness, and personal care products.

We make every reasonable effort to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

• Product names
• Images
• Ingredients
• Shades and colors
• Specifications
• Benefits
• Directions for use
• Net quantity
• Shelf life
• Manufacturing details

While we strive for accuracy, minor variations may occur due to packaging updates, manufacturing changes, or display settings.

3. Product Images and Representation

Product images displayed on our website are intended for illustration purposes only.

Customers acknowledge that:

• Actual colors may vary depending on device screens.
• Packaging design may change from time to time.
• Product appearance may differ slightly from displayed images.
• Promotional images may include styling elements not included with the purchased product.

Such variations shall not be considered defects or grounds for return.

4. Product Quality and Authenticity

NEW TONE is committed to offering genuine and quality products.

We aim to ensure that all products:

• Meet applicable quality standards.
• Are sourced from authorized manufacturers or suppliers.
• Are stored and handled appropriately.
• Are supplied within their usable shelf-life period.

Customers should carefully review product labels and usage instructions before use.

5. Customer Responsibility

Before purchasing any product, customers are responsible for:

• Reading product descriptions carefully.
• Reviewing ingredients.
• Checking suitability for their skin, hair, or personal requirements.
• Reviewing allergy information where applicable.

We recommend conducting a patch test before using cosmetic or skincare products.

NEW TONE shall not be responsible for allergic reactions, sensitivities, or misuse of products.

6. Product Availability

All products listed on the website are subject to availability.

Situations may arise where:

• Products become temporarily unavailable.
• Inventory errors occur.
• Products are discontinued.
• Supply chain disruptions affect availability.

In such cases, we reserve the right to:

• Cancel affected orders.
• Offer alternatives.
• Issue refunds where applicable.

Availability displayed on the website may not always reflect real-time stock levels.

7. Pricing Policy

All prices displayed on our website are listed in Indian Rupees (INR).

Prices may include or exclude taxes depending on how they are displayed on the product page.

The final payable amount will be shown during checkout before payment confirmation.

Prices may change without prior notice due to:

• Market conditions
• Supplier pricing changes
• Government regulations
• Tax revisions
• Promotional campaigns
• Business requirements

The price applicable at the time of order placement shall generally be considered the final purchase price.

8. Pricing Errors

Despite our efforts, pricing errors may occasionally occur.

Examples include:

• Technical errors
• Typographical mistakes
• Incorrect discount calculations
• System-generated inaccuracies

If a product is listed at an incorrect price, we reserve the right to:

• Cancel the order.
• Refuse the order.
• Contact the customer regarding the correction.
• Refund any amount already paid.

The Company shall not be obligated to sell products at an incorrect price caused by an obvious error.

9. Discounts and Promotional Offers

From time to time, NEW TONE may offer:

• Discount coupons
• Promotional codes
• Bundle offers
• Festival sales
• Limited-time deals
• Free shipping campaigns
• Loyalty rewards

Such promotions are governed by specific terms and conditions.

Unless otherwise stated:

• Promotions cannot be combined.
• Offers are valid for a limited period.
• Offers are subject to stock availability.
• Promotions may be modified or withdrawn without prior notice.

The Company’s decision regarding promotions shall be final.

10. Coupon Code Usage

Customers may apply valid coupon codes during checkout.

Coupon codes:

• Must be used before payment completion.
• Cannot be redeemed for cash.
• May have minimum order value requirements.
• May have expiration dates.
• May be restricted to selected products or categories.

Misuse of coupon codes may result in cancellation of the order.

11. Taxes and Government Charges

Applicable taxes, duties, and government charges shall be charged in accordance with prevailing laws.

Customers are responsible for any applicable charges imposed by government authorities.

Tax rates may change without prior notice.

12. Order Acceptance

Placement of an order does not automatically constitute acceptance by NEW TONE.

Orders may be declined or cancelled due to:

• Product unavailability
• Pricing errors
• Fraud prevention checks
• Payment issues
• Violation of policies
• Suspicious activity

The Company reserves the right to refuse service or orders at its sole discretion, subject to applicable laws.

13. Product Usage Disclaimer

Beauty and cosmetic products may produce different results for different individuals.

The Company does not guarantee:

• Specific skincare outcomes
• Hair growth results
• Cosmetic performance results
• Medical benefits

Product performance depends on several factors including skin type, lifestyle, health conditions, and usage methods.

14. Regulatory Compliance

Customers are responsible for ensuring compliance with local laws and regulations regarding the purchase and use of cosmetic products.

Products should only be used according to their intended purpose and instructions.

15. Limitation of Liability

To the maximum extent permitted by law, NEW TONE COSMETIC PRIVATE LIMITED shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Personal dissatisfaction with results
• Allergic reactions due to known sensitivities
• Improper product usage

Customers use products at their own discretion and responsibility.

16. Policy Updates

We reserve the right to update or modify this Product & Pricing Policy at any time.

Updated versions will be posted on the website and become effective immediately upon publication.

Customers are encouraged to review this policy periodically.

17. Contact Information

For any questions regarding products, pricing, or promotions, please contact:

NEW TONE COSMETIC PRIVATE LIMITED

Website: https://newtone.co.in

Our customer support team will make reasonable efforts to assist you with product and pricing-related queries.